racik Privacy Policy

This page describes what we collect when you use racik and how we keep that data protected. We at racik take your privacy seriously. When you create a racik account, deposit funds, or play on our platform, you share personal and financial information with us. Our racik privacy policy explains what data we collect, how we use it, who has access to it, and what rights you have.

Our racik servers may sit outside your jurisdiction, but we follow standard data-protection practices. We encrypt sensitive information, limit access to authorized staff, and delete data when it is no longer needed. We do not sell your personal data to third parties. We only share your information with payment processors, fraud-prevention partners, and legal authorities when required by law.

If you have questions about how we handle your data on racik, contact our support team. We are available in Indonesian and English and can clarify our data practices anytime.

What data we collect when you use racik

We at racik collect different types of information depending on how you use our platform. When you register a racik account, we collect your email address, password, and any name or contact details you provide. When you verify your identity, we collect a scan of your national ID or passport and a selfie. We store this information securely on our racik servers.

When you deposit or withdraw funds on racik, we collect transaction records including the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, and the date. We collect your IP address, browser type, and device information. We log your login times and activity on our racik platform, including which games you access and how long you play.

We may also collect information about your preferences on racik — which live-dealer tables you prefer, which sportsbook markets interest you, and which slot games you play. This helps us improve our racik service and recommend games that match your interests.

Our racik data retention and deletion practice

We at racik keep your personal data only as long as we need it. Account information is retained while your racik account is active. If you close your account, we delete your personal data within a reasonable timeframe, except where we are required by law to retain it for fraud prevention or financial compliance. Transaction records are kept for accounting and audit purposes, typically for several years after your withdrawal.

You can request deletion of your personal data anytime by contacting our racik support team. We will comply with your request within the timeframes required by applicable law, unless we are obligated to retain your data for legal reasons.

How we use your data at racik

We at racik use your data to operate our platform and protect your account. We use your email to send you login confirmations, withdrawal notifications, and important updates about your racik account. We use your identity documents to verify you are eligible to use our service and to comply with financial regulations. We use transaction records to track your deposits, withdrawals, and account balance.

We use your activity logs on racik to detect and prevent fraud. If we notice unusual activity — such as login attempts from unfamiliar locations or large withdrawals shortly after deposit — we may flag your account and contact you. We use your data to comply with legal obligations and to respond to law-enforcement requests.

We may use your data to improve our racik platform. For example, if many users in Surabaya, Jakarta, or Bandung play blackjack in the evenings, we might add more blackjack tables during those times. We may also use your data to contact you about new games, promotions, or service updates — only if you have opted in to receive such communications.

Third parties and data sharing at racik

We at racik share your data with third parties only when necessary to operate our service or when required by law. We share your payment information with our payment processors — the companies that handle deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. These processors have their own privacy policies and data-handling practices.

We may share your information with fraud-prevention services to protect our racik platform and your account from unauthorized access. We may also share your data with legal authorities if we are required to do so by law or court order. We never sell your personal data to marketing companies or other third parties for commercial purposes.

Your rights regarding your data on racik

You have the right to access your personal data at any time. Log into your racik account to view your email, transaction history, and activity logs. You have the right to request a copy of all data we hold about you. Contact our racik support team to submit this request. We will provide your data in a standard format within a reasonable timeframe.

You have the right to correct inaccurate data. If your email address or identity information is wrong in your racik account, contact our support team and we will update it. You have the right to request deletion of your data, subject to legal retention requirements. You have the right to opt out of marketing communications from racik anytime.

Cookies and tracking on our racik platform

We at racik use cookies to remember your login status and preferences on our platform. Cookies are small files stored on your device that help our racik site function smoothly. We use cookies to track which games you access, which helps us understand user behavior and improve our service.

You can disable cookies in your browser settings, though this may affect your racik experience. We do not use cookies to track you across other websites. Our racik cookies are used only within our platform.

Contact us about our racik privacy practices

If you have questions about our data practices, wish to exercise your privacy rights, or want to report a data breach, contact our racik support team. We respond to privacy requests in Indonesian and English. You can reach us via email, live chat, or phone. Our racik team will respond within a reasonable timeframe and assist with any privacy concerns.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If local privacy laws differ from our racik policy, the stricter standard applies to your account. Our racik privacy policy may be updated from time to time; we will notify you of significant changes by email or platform notice.